Telesteps Extension Ladder Carrying Bag - Fits All Models | Model: BAGS-TS

🚚 Free Shipping on Orders Over $300

We offer free standard shipping on all orders of $300 or more (before taxes and discounts) shipped within Canada and the continental United States.

📦 Shipping Areas

We currently ship across Canada and the continental U.S.
Please note: We do not ship to Hawaii, Alaska, or U.S. territories (including minor outlying islands).

⏱ Delivery Time

Orders are typically shipped within 2 weeks of purchase. However, due to weather conditions or freight delays, delivery may take 14 to 21 days.

To avoid delays, please provide a valid email address and phone number at checkout — these are required for carrier notifications and delivery updates.

✍️ Signature Required on Delivery

All shipments are sent with Direct Signature Required via FedEx. This means someone must be present to sign at the time of delivery.

If no one is available, FedEx will attempt delivery three (3) times before returning the package to Telesteps.

As the purchaser, it is your responsibility to be aware of the status of your delivery.
Your tracking number will be included in the shipping confirmation email once your order has shipped.

We do not reimburse shipping costs for packages returned due to missed delivery attempts.

📞 Questions?

Contact FedEx at 1-800-463-3339, or reach our support team:
📧 info@telestepsladders.com

🛠 1-Year Limited Warranty

We stand behind the quality of our ladders. Telesteps products come with a 1-Year Limited Warranty covering defects in materials or workmanship under normal use.

For full warranty details, please contact our team.

🔁 Return Policy

If you need to return a product, please email us at info@telestepsladders.com with the following:

1. Your reason for the return

2. Proof of purchase

3. A clear photo of the product

After reviewing your request, we’ll send you a Return Authorization (RMA) form. You must print and include this form with your return.

📦 Important Return Requirements:

• Items must be returned at your own expense

• Products must be in original packaging and resalable condition

• Returns without an RMA will not be accepted

• A 20% restocking fee applies to all returns

📞 Need Help?

Our Customer Service team is here to help:
📧 info@telestepsladders.com
📞 800-364-5245

Have questions about our Telescopic ladders? Whether you need product information, support, or business inquiries, we’re here to help!

📞 Phone: 1-800-364-5245 

📧 Email: info@telestepsladders.com

One of our team members will be able to assist you and help you with your item purchases.