Warranty & Claims
WARRANTY - We offer 1-Year Limited Ladder Warranty and Returns Process. You can read the full details of our warranty here.
RETURN POLICY - Contact email@example.com if you would like to make a return. Please include with your email: (a) the reason for the return; (b) proof of purchase; and (c) picture of your product. After review and acceptance by our team, we will share with you the Return Authorization (RMA) form. Please attach or include the RMA form along with your return shipment, ensuring they are shipped back to our warehouse for inspection, pre-paid at your own expense. No refunds will be issued for items returned without a valid RMA form. Product returned must be in original packaging in resalable condition. All returns are subject to a 15% restocking fee.
FOR ASSISTANCE - Please contact our Customer Service team at firstname.lastname@example.org or 800-364-5245 if you have further questions.